While we will be accepting walk-up bookings if there’s space, we highly recommend booking your visit online in advance to guarantee your enchanting encounter with Father Christmas and avoid any disappointment! Our booking platform will be available soon.

A ticket to meet Father Christmas in The Enchanted Cabin is £15 per child, plus a small booking fee. Adults can join the festive fun for free! Our aim is to keep the magic accessible for all families.

Each family group will have a special moment of approximately 3 minutes inside The Enchanted Cabin with Father Christmas, giving you plenty of time to share your Christmas wishes and capture a memorable photo!

Absolutely! Professional photos will be available for purchase, but you are most welcome to use your own devices to capture your cherished festive memories with Father Christmas and our delightful elves. Don't forget the magical sleigh photo opportunity too! Please remember to check your photo products before leaving The Enchanted Cabin to ensure you're happy with them, as unfortunately, we cannot offer refunds after you've departed.

As you leave The Enchanted Cabin, your child will have the joy of choosing their very own unwrapped, age-appropriate gift from a wonderful selection provided in partnership with Kids Stuff toy shop, helping us spread cheer while also being kind to our planet!

We understand that sometimes journeys can be a bit tricky, especially with little elves in tow! While we’ll do our very best to accommodate you if you arrive late, please note that we can’t guarantee how long any potential delay might be. We recommend arriving a few minutes before your scheduled time to ensure a smooth, magical journey!

For a seamless experience, we will only be able to accept card payments at The Enchanted Cabin for both bookings and photo purchases.

Yes! Our mischievous elves will be on hand to entertain with Christmas facts, jokes, and even some Elf Training activities while you wait. Plus, you’ll have the chance to make your very own special reindeer food as you exit, ready for Christmas Eve!

Tickets for The Enchanted Cabin are non-refundable. However, we understand that plans can sometimes change. You may change your visit date, subject to availability, via the reschedule link in your booking email.

We kindly ask that children do not sit on Father Christmas's lap. There will be plenty of space next to him for a wonderful photo opportunity.

Yes! You can easily change your booking date or time by clicking the 'Edit Booking' link found in your confirmation email, subject to availability.

Please check your email inbox and your junk/spam folder for an email from 'Father Christmas' or 'The Enchanted Cabin'. If you still can't find it, don't worry! Your booking reference number or the name on the booking will allow Father Christmas's Elves to locate your reservation upon arrival.

Not at all! Your booking reference number or the name you booked under will be enough for Father Christmas's Elves to find your booking at The Enchanted Cabin.

To ensure each family has a magical and well-timed visit, if you wish to bring more than four children, a second booking will be necessary. However, your entire party is welcome to visit together at either of your booked times!

There is no strict limit on the number of adults who can join in the festive fun! However, please be aware that more than four adults might make the space inside The Enchanted Cabin a bit of a squeeze.

Yes, you can! Your photo receipt will have a unique photo number. This will allow Father Christmas's Elves to easily find your photo should you wish to return for reprints.

Yes, pushchairs are welcome!

If a member of your party has any special requirements, please kindly inform Father Christmas's Elves upon your arrival. They will do their best to ensure your visit is as comfortable and magical as possible.

For school bookings, please contact our Head Office directly. You can find more information or our contact number by clicking the 'School Booking' link on our website.

There must be at least 1 paying child for every booking and only children with paid tickets will be able to take a gift (we will have gifts suitable for all ages).

If you have a baby under the age of 12 months that is attending with an older sibling then feel free to bring them along, however if you would like them to take a gift then a ticket will need to be purchased.

There must be at least 1 paying child for every booking and only children with paid tickets will be able to take a gift.

If your child has an older sibling who won't need a gift, then feel free to add them as an Adult ticket. They will be welcome to be in the family photo, but won't be able to take a gift away.